Utility Billing

ATTENTION:  If you are an Automatic Credit Card customer you will need to set up your automatic credit card withdrawal by registering your account with CustomerConnect and selecting Auto Pay. You will need your utility account number and your mailing zip code for registration. Please call us if you have any questions. We are happy to help!

Online / Automatic Credit Card Payment

CustomerConnect gives you the power to manage your utility account and monitor your water usage. Access billing information instantly - anytime, anywhere! Register your account today to access these features:

  • Apply for new services
  • Check your balance
  • Customize notification preferences
  • Go paperless
  • Landlord Information
  • Make payments
  • Request and track service order
  • Update personal information
  • View transactions

Make your utility payment directly to a Customer Service Representative located in the City Hall lobby, at 250 N 5th Street. We are open Monday through Friday, 7:30 am to 5 pm.

Phone-in

Pay your utility bill over the phone by calling 970-255-2323. Our automated phone system is available 24-hours a day. There is a processing fee of $1.99 per transaction.

Automatic Draft

There is no need to write a check, buy postage stamps or drive to the nearest drop box to pay your utility bill each month. Sign up for our Automatic Draft Program, so your City utility bill payment will be automatically withdrawn from your checking or savings account each month, at no additional cost to you.

Fill out an Automatic Draft Authorization Form through SeamlessDocs today or call a Customer Service Representative at 970-244-1579 for more information.

Drop Boxes

Going grocery shopping? The City has the following utility payment drop boxes located in many grocery stores around town:

City Market

  • 630 24 Road (near Mesa Mall)
  • 569 32 Road (Clifton)
  • 2770 Highway 50 S (Orchard Mesa)

Safeway

  • 2901 Patterson Road (Fruitvale)
  • 681 Horizon Drive (north)

Note: Grocery store drop boxes are picked up on Thursdays.

Drive-up drop box on 5th Street in front of the Alpine Bank Building. Walk-up drop box at the South entrance of City Hall (NE corner of 5th and Rood)

When using drop boxes you need an envelope, but no postage is required. Make checks payable to the City of Grand Junction. No cash payments in drop boxes please! On-time payments in drop boxes only.

Payment Arrangements

We are happy to make payment arrangements with the owner of the property. Because the owner is ultimately responsible for any unpaid utility charges, we are unable to make arrangements with a renter unless authorized by the landlord or property management company. Please call 970-244-1579.